Customers can get information even when your team is busy.
Your always-ready information desk
Every question answered. Every call covered.
Smartox gives customers clear, consistent answers from the business information you approve—so help is available whenever the phone rings.
Free trial: 15 call minutes and your own number. No card required.
15 free minutes
Approved knowledge
Call transcripts
Live call
00:38
Customer calling
General information request
AI support agent
Clara is answering
“What time do you close on Saturday?”
“We’re open from 9 AM to 5 PM on Saturdays.”
Answer found in approved business hours
Knowledge matched in real time
Transcript ready after the call
A clearer support experience for everyone
Every response follows the business knowledge you provide.
Review call status, duration and transcripts from one place.
Let your team focus while common questions are handled clearly.
How Smartox works
From ringing phone to clear answer
A simple customer experience, powered by the information your business already knows.
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01
Describe your business
Write your branches and hours in plain words and we fill in the details — then add the FAQs, policies and services customers ask about.
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02
Get your number, keep yours
Claim a number inside Smartox — no telecom account — then forward your existing business line to it, so customers keep dialling the number they know.
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03
Let Smartox respond
The agent listens, finds the relevant approved information and replies naturally.
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04
Review calls and leads
Every call gets a summary and transcript, and callers who want something done become leads for your team.
From signup to first answered call
Set up once, then let Smartox support every caller
Scroll through the same simple journey a new customer follows to prepare their support agent.
Step 1 of 5
0%
Start your workspace
Create your Smartox account
Tell us who you are and which business the support agent will represent.
Secure setup
The moment a customer calls
Support starts in seconds
No menus to navigate and no technical language. Your customer asks a question in their own words and receives a clear answer based on your approved information.
10:41
Clara from SmartoxAvailable
Incoming information request
Customer calling
+1 (555) 013-2041
Clara is speaking
“How can I help you today?”
Call complete
Transcript and call details are ready.
Natural conversation
Your approved knowledge
Meet your AI support team
Ready-made agents. One that sounds like your business.
Pick a personality, hear how they answer, and put them on your line today — in English or 17 other languages.
Live now
Voice ID · SMX-01
Clinic receptionist
Clara
Warm, clear answers about services, practitioners, locations and opening hours.
“Hi, are you open on Sunday?”
“We are — 10am to 4pm, at our main clinic on Oak Street.”
24/7Coverage
18Languages
LeadsCaptured
Live now
Voice ID · SMX-02
Customer support
Luna
Answers the questions that come up most, and takes the caller’s details when something needs your team.
“My order hasn’t arrived yet.”
“I’m sorry about that. Let me take your order number and pass it to the team.”
24/7Coverage
18Languages
LeadsCaptured
Live now
Voice ID · SMX-03
Restaurant host
Sofia
Handles menus, opening hours, locations and dining policies in warm, simple language.
“Do you have a vegetarian menu?”
“We do — a full vegetarian menu, plus vegan and gluten-free options.”
24/7Coverage
18Languages
LeadsCaptured
Live now
Voice ID · SMX-04
Real estate assistant
Maya
Helps callers explore listings, understand your services and share what they are looking for.
“Do you have two-bedroom flats in the north side?”
“We do. Tell me your budget and I’ll pass your details to an agent.”
24/7Coverage
18Languages
LeadsCaptured
Live now
Voice ID · SMX-05
Sales enquiries
Alex
Explains your services and helps prospective customers find the right next step.
“How does your pricing work?”
“I can walk you through the options and pass you to the team.”
24/7Coverage
18Languages
LeadsCaptured
Everything in one clear workspace
See what is happening across every call
Explore the real Smartox customer experience. Each tab shows the part of the product your team uses.
Understand your support activity at a glance.
See call volume, recent activity, coverage and usage from one dashboard.
Review every customer conversation.
Find call status, duration and transcripts without searching across different tools.
Keep each support agent easy to manage.
See the agents available to your business and the role each one supports.
Control what your customers are told.
Keep the approved sources that guide answers visible and organised.
Everything your support agent needs
Connect what powers your customer support
Bring your phone line and approved business information together, then keep every conversation easy to review.
Website pages
Support files
Phone number
Knowledge hub
Call records
Built for dependable customer information
The essentials your support team needs
Your knowledge is the source
Give Smartox the business information customers need and keep the source of every answer under your control.
Company documentsPDF, Word, text and more — scans includedReady
Website informationPages found from your web addressReady
Policies and guidanceYour approved internal detailsReady
Natural voice support
Customers can speak normally and receive clear answers without learning a new process.
Searchable transcripts
Review what customers asked and how the agent responded after the call ends.
Customer
Are you open this weekend?
SmartoxYes, Saturday from 9 AM to 5 PM.
Clear call history
See completed and unanswered calls, duration and agent activity in one organised view.
Completed2m 14s
Completed1m 08s
Unanswered—
Simple control, without the technical clutter
Manage agents, knowledge, phone numbers and minutes from a workspace designed for everyday teams.
Agent assigned
Knowledge active
Number claimed
More than answering questions
Everything a busy front desk does on the phone
Your agent works from your approved information — and handles the rest of the call the way your team would.
Forward the number your customers already know to your agent. A step-by-step guide shows you how on Android and iPhone.
Your agent listens and speaks in the language you choose — including Spanish, Arabic, Hindi, Urdu and Chinese — with your greeting translated for you.
Each call gets a short summary. Callers who want a quote, a callback or a visit become leads, emailed to your team straight away.
Switch it on and your agent takes pickup orders and booking requests during the call, for you to confirm.
Give your agent a number to transfer to, and it passes on callers who ask for someone or need more than it can answer.
Type a question in your browser and hear exactly how your agent answers, with your voice, greeting and tone.
Useful wherever questions repeat
Give customers the information they need—without adding pressure to your team
Smartox is designed for businesses that receive frequent calls about services, locations, policies, products and general information.
Discuss your support needs
Clinics and care providersShare hours, locations, services and general visit information.
Multi-location businessesHelp callers find the right branch and understand available services.
Education and trainingExplain programmes, requirements, schedules and common policies.
Service businessesAnswer everyday questions about offerings, coverage and availability.
Who it's for
Built for every business
Built for every business
whose phone keeps ringing.
If callers ask you the same questions all day, Smartox answers them — in your words, on the first ring.
Clinics & Dental
Answer hours, locations and visit questions without pulling staff off the floor.
Salons & Spas
Explain treatments, pricing and availability while your hands are busy.
Real Estate
Capture buyer enquiries the moment they call, day or night.
Auto Services
Quote jobs and confirm drop-off times without leaving the bay.
Home Services
HVAC, plumbing and electrical — never miss an urgent callout again.
Legal Firms
Screen new matters and share process details before you pick up.
Accounting & Tax
Filter season enquiries so only real work reaches your desk.
Education & Training
Explain courses, fees and schedules to every parent who calls.
Retail & Stores
Confirm stock, sizes and opening hours without leaving a customer waiting.
Restaurants
Take table enquiries and answer menu questions during the rush.
Fitness Studios
Share class times, membership terms and trial details on demand.
Veterinary
Handle worried owners with calm, consistent answers around the clock.
Also answering for
Property ManagementInsurance BrokersTravel AgenciesRecruitmentPharmaciesOpticiansRemovals & StorageEvent VenuesDriving SchoolsCleaning ServicesLogisticsCare Homes
Property ManagementInsurance BrokersTravel AgenciesRecruitmentPharmaciesOpticiansRemovals & StorageEvent VenuesDriving SchoolsCleaning ServicesLogisticsCare Homes
Simple monthly subscriptions
Choose the support coverage that fits
Try Smartox free first, then start with the minutes your business needs today and move plans as demand grows. Every plan includes a phone number provisioned for you.
Free trial
FreeNo card required
For trying the agent on a real phone number before you decide.
- 15 call minutes over 14 days
- 1 phone number included
- Unlimited agents
- 500 website pages of knowledge
- Try your agent on a real phone number
- Call recordings and transcripts
- One free trial per account
Starter
$39USD / month
For smaller teams introducing always-available information support.
- 120 call minutes a month
- 1 phone number includedExtra numbers $5/mo each
- Unlimited agents
- 500 website pages of knowledge
- Knowledge refreshed every 30 days
- Email support
- Call recordings
- Call transcripts
Popular
$99USD / month
For growing teams handling a steady flow of customer questions.
- 375 call minutes a month
- 1 phone number includedExtra numbers $5/mo each
- Unlimited agents
- 500 website pages of knowledge
- Knowledge refreshed every 15 days
- Email support
- Call recordings and transcripts
- Priority support
Premium
$249USD / month
For established operations needing broader knowledge coverage.
- 1,200 call minutes a month
- 1 phone number includedExtra numbers $5/mo each
- Unlimited agents
- 500 website pages of knowledge
- Knowledge refreshed every 10 days
- Priority support
- Custom greeting
- Dedicated onboarding
Enterprise
Let's talkPriced per account
For multi-location operations that need volume, several numbers and a contract.
- Custom call minutes a month
- Multiple phone numbers
- Unlimited agents
- Unlimited website pages of knowledge
- Knowledge refreshed on your schedule
- Dedicated onboarding and support
- Custom greeting and voice
- Team seats and roles
- Invoicing and annual terms
Prices in USD, billed monthly. The free trial is available once per account and lasts 14 days or 15 call minutes, whichever comes first. Every plan includes one phone number; each extra number is $5 a month, billed on its own from the day you claim it. Busy month? Buy a one-off minute pack from your subscription page — the minutes are added on top of your plan allowance and there is nothing to cancel.
Frequently asked questions
Everything you need to know
Still have a question? Our team can show you how Smartox fits your business.
Talk to our teamSmartox handles inbound information requests based on the knowledge you provide, such as opening hours, locations, services, policies and frequently asked questions.
Yes, when you switch it on in your agent’s settings. The agent takes pickup orders and booking requests during the call and passes them to you to confirm — it never confirms a booking on its own. Callers who want a quote or a callback become leads for your team.
Answers come from the business knowledge you add and approve, keeping the customer experience aligned with your information.
No. Search available numbers inside Smartox during setup and claim the one you want. We provision the line for you and assign it to your agent. Your plan sets how many numbers you can hold.
Yes. Your agent answers on its own Smartox number, and you forward your existing line to it — every call, or only the ones you miss. Your phone provider has to support call forwarding; Smartox walks you through it on Android and iPhone.
18: English, Spanish, French, German, Italian, Portuguese, Dutch, Japanese, Russian, Hindi, Arabic, Turkish, Polish, Korean, Chinese (Mandarin), Bengali, Tamil and Urdu. Choose one per agent, and your greeting is translated for you.
Yes. Add a number to transfer to in your agent’s settings, and it hands over callers who ask for a person or need something it can’t answer.
PDF, Word, plain text, CSV, JSON and Markdown files up to 25 MB. PDFs are read page by page, so a scanned or photographed document works just as well as a typed one — you do not need to convert anything first.
No. Sign up, set your agent up and claim your phone number without entering card details. Starting the free trial gives you 15 minutes of answered calls, so you can hear the agent on your own line before deciding. The trial is available once per account; when it ends, or the 15 minutes are used, choose a plan to keep the line answering.
Your plan includes a set number of minutes each month. If a busy month uses them up, buy a one-off minute pack from your subscription page — those minutes sit on top of your plan allowance, are charged once, and carry no extra commitment. You can also move to a larger plan at any time.
Yes. Every call keeps its status, duration, transcript and a short summary, and recordings are kept too unless you turn recording off for an agent.
Yes. Start from a ready-made agent — front desk receptionist, clinic receptionist, customer support, sales, real estate or restaurant host — then make it your own. Agents, numbers and knowledge all stay in one workspace.